Knowledgebase: Payments
I’m having a problem placing an order. What can be the reasons?
Posted by Rock V. on 17 December 2014 12:26 PM

Answer

The table below shows the most common problems encountered when placing an order: 

Problem

Solution

Payment fails when I’m trying to make an order

There can be several reasons for your payment failing:

  • You didn’t complete your order. Try to make the payment again.
  • You entered your credit card or personal details incorrectly. Make sure you provide the correct details and make the payment again, or try a different card/payment method.

My account has been disabled after placing an order

 Your details may have fallen into wrong hands. If we think this is the case, we may have suspended your account as a precaution.

In case all the above was performed, and the problem persists, you can contact our support team that will be ready to serve you 24/7.

Labels

  • payment
  • transaction
  • order
  • problem
  • fail
  • card
  • disable
  • suspend
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