Why can’t I hear the other person?
Posted by Rock V. on 15 December 2014 05:04 PM

Answer

First of all, please try to call another number (in the same country), and check if the problem persists (Just to make sure that the not from the called person).

Then, please check that your speakers are connected and turned on. If this doesn’t help, the table below gives more details 

Problem

Solution

Is your volume muted?

Check you're not on mute, and turn up any volume control knobs on your speakers.

Is your Headset volume muted?

Some headsets have buttons and wheels to control the volume on the cable that connects to your computer. Make sure that is it not muted.

In case all the above was performed, and the problem persists, please contact our support team for further help.

Labels

  • issue
  • sound
  • voice
  • quality
  • hear
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