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(224)Rinboo Calling Services
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Knowledgebase : Rinboo Calling Services
(15)Discover Rinboo
Why Rinboo?
How it works?
What is Rinboo?
Where it works?
How can I close my Rinboo account?
How can I join Rinboo?
How can I join Rinboo through the website?
How much does it cost to set up a Rinboo account?
Can I have more than one account with Rinboo?
How soon can I start using the service after registration?
What should I do if I forget my PIN or password?
What are the available ways to call using Rinboo?
What are the available ways to pay with?
How can I save money with Rinboo?
How can I make money with Rinboo?
(20)Rinboo Products
Can I purchase a Calling Plan from my existing Pay as You Go credits?
What is Pay As You Go Credit?
Which regions or countries do the current calling plans cover?
Can I buy a Calling Plan if I already have Pay As You Go Credit?
Do Pay As You Go Credit expire?
In what a Pay As You Go Credit differs from a Calling Plan?
How can I transfer funds to another Rinboo account if I have purchased Pay As You Go Credit?
For 10 USD, How many minutes can I talk to a desired destination?
Can I continue to make calls when I reach my monthly limit of minutes?
I purchased minutes on the Rinboo application but they are not appearing in my balance.
What are Calling Plan or Special Deal?
Which regions or countries do the current calling plans cover?
Can I have multiple Calling Plans?
Can I continue to make calls when I reach my monthly limit of minutes?
Do monthly Calling Plans expire?
Do my unused minutes carry over to the next month?
In what a Calling Plan product differs from a Pay As You Go product?
Can I transfer funds if I purchased a Calling Plan?
I purchased minutes, but they are not appearing in my balance.
(7)Rinboo Rates and Offers
How much does it cost to make a call with Rinboo?
Do call rates ever change?
Will my phone carrier charge me when I call from my mobile phone using Rinboo?
Is there any monthly or annual fee?
How much does it cost to send SMS with Rinboo?
Do SMS rates ever change?
I purchased minutes, but they are not appearing in my balance.
(7)Rinboo Dialers
On which mobile market place or store can i download Rinboo App?
How many simultaneous calls can we make from Rinboo’s PC application?
How can i Download, Configure and Use Rinboo on Android?
How can i Download, Configure and Use Rinboo on iOS?
How can i Download, Configure and Use Rinboo on BlackBerry?
(38)Calling Services
How many simultaneous calls can we make from Rinboo’s PC application?
What is Free Calling?
How can I use Free Calling?
Why can I make free calls to other Rinboo users, but am charged for other calls?
What are Online Calling Cards?
What are the benefits of Online Calling Cards?
Is it available from all countries?
When can I use the Online Calling Cards?
How can I use Online Calling Cards?
Do I need any internet connection to use Online Calling Cards?
What is the difference between PIN Dialing & PINLESS Dialing?
What is No Internet Calling?
What are the benefits of No Internet Calling?
How does No Internet Calling works?
How can I use No Internet Calling?
Can I use Rinboo Local Numbers if I travel abroad?
What does a call costs?
What is Computer Calling?
What are the benefits of Computer Calling?
How can I use Computer Calling?
What is Mobile Calling?
What are the benefits of Mobile Calling?
How can I use Mobile Calling?
What is VoIP Calling?
What are the benefits of VoIP Calling?
How can I use VoIP Calling?
What are Incoming Numbers?
What are the benefits of incoming Numbers?
How can I use Incoming Numbers?
What is Callback?
What are the benefits of Callback?
How does Callback work?
How can I use Callback?
What does a call costs?
What is an Access Number?
Where does Access Numbers work?
What is the difference between an Access Number and a Local Number?
(11)Special Services
What is Auto Recharge Service?
How can I enable/disable the Auto Recharge service?
Why Rinboo is automatically crediting my account?
How can I transfer funds to another Rinboo account if I have purchased Pay As You Go Credit?
How much will it cost me to transfer funds to another Rinboo account?
I am not able to transfer funds to another Rinboo account
Can I transfer funds if I purchased a Calling Plan?
How much time it takes to transfer a Calling Plan?
What is Low Balance Notification?
Can I set the value of my Low Balance Notification?
Can I enable/disable the Low Balance Notification?
(7)Special Programs
What is Referral Program?
How Do Referrals Work?
Are there any conditions for receiving referral rewards?
How do I invite my friends to Rinboo?
How many people can I invite to Rinboo and get free bonus credit?
If I invite my friend to Rinboo, how soon do they have to sign up?
The person I referred forgot to enter their referral code — can I still get the referral bonus credit?
(18)Calling Features
What is Answering Mode?
How to access and setup Answering Mode on Rinboo application?
What is Call Forwarding?
How Call Forwarding works?
What is Call History?
Can I delete call activity records?
How to access and filter Call History on Rinboo with all related statistics and cost?
I was checking my call history and saw that you have charged me more than the actual rates how come?
Where can I see my calls history?
What is Call Recording?
How can I record a phone conversation?
What is Call Transfer and how can I transfer a call?
Why does Call Transferring not work?
What is Call Waiting?
What is Caller Identification or Caller ID?
What is Conference Calls?
What is Do Not Disturb or DND?
What is Voicemail?
(54)Billing and Payments
Why can I make free calls to other Rinboo users, but am charged for other calls?
Where can I see my calls history?
How can I check my balance?
How can I check my remaining Calling Plan minutes?
What will my mobile service provider charge me for the calls I make using the Rinboo app?
How much are the calls I make using the Rinboo app?
My order was declined, reversed or cancelled, so why do I have a charge on my credit card?
Where can I see my payments history?
Why was my payment denied, refused, declined?
What is Auto Recharge Service?
How can I enable/disable the Auto Recharge service?
What are the statuses of payments I make on Rinboo?
My order is still ‘In Progress’, how much it will take to get authorized?
My order was declined, reversed or cancelled, so why do I have a charge on my credit card?
How do I request a refund?
I’m having a problem placing an order. What can be the reasons?
How can I buy Rinboo products and services through my Credit or Debit Card?
How Can I Add, Edit or Delete my Credit Card details?
Is your credit card system secure?
What types of Credit and Debit Card does Rinboo support?
How can I add a Credit, Debit or Internet Card to my Payment Settings?
What is cashU?
How can I buy Rinboo products and services through cashU?
How do I pay on Rinboo website with cashU?
How do I add funds to my cashU payment account?
How do I open a cashU account?
Where to find my cashU payment account number and when to use it?
I created a new cashU account, but did not receive the activation email. What should I do?
Who can open a cashU payment account?
Can I transfer funds directly from one cashU payment account to another?
Can I withdraw funds from my cashU payment account and transfer them to my personal bank account?
Does my cashU payment account expire?
How do I contact cashU support?
I’m encountering an error message on cashU interface. What should I do?
I am trying to login, but I am getting a message that my account is suspended
I can’t login to my cashU payment account
I have forgotten the answer of my secret question. What should I do?
What is OneCard?
How Can I create OneCard account?
How Can I activate my OneCard account?
When I tried to register, I got an error “The mobile number you have entered is already used in more than one account.
I couldn’t find my country currency at preferred account currency list. What can I do?
How can I Recharge My Balance?
How can I change the currency in my OneCard account?
What is Bank Transfer?
Is there a minimum amount, if I want to pay through Bank Transfer?
How can I pay through Bank Transfer?
What are Rinboo’s bank information to be able to pay through Bank Transfer?
I have a problem with my bank transfer
What is a Voucher?
How can I recharge using Vouchers?
I am trying to redeem a voucher and I get an error, why is that?
Can I use a voucher more than one time?
(28)My Rinboo Account
What is Call History?
Can I delete call activity records?
How to access and filter Call History on Rinboo with all related statistics and cost?
I was checking my call history and saw that you have charged me more than the actual rates how come?
Where can I see my calls history?
What is Call History?
Where can I see my payments history?
What is Payment History?
How can I edit my name?
How can I edit my primary phone number?
How can I edit my PIN?
How can I edit my password?
How can I edit my email?
How can I check which calling plan I’m subscribed to?
How can I change the currency of my account?
How can I change the language of my account?
Why my calls’ calling time is wrong. It differs many hours.
How can I change the country of my account?
What is Caller Identification or Caller ID?
How Can I Add, Edit or Delete my Credit Card details?
What does the section Payment Settings mean?
How can I add a Credit, Debit or Internet Card to my Payment Settings?
How many credit cards can I add in my Payment Settings?
What does the status means?
Can I activate/deactivate my credit card?
Can I enable/disable the Auto Recharge feature of my credit card?
How can I set a credit card as the default one to be used in all my payments?
How can I delete my credit card?
(19)Troubleshooting and Technical Issues
Why am I being asked for a PIN code?
I'm calling from a Registered Phone but I am still being asked for my PIN.
I do not have my own phone. Can I register my friend's phone number on my account instead?
Why can’t I sign in to Rinboo account?
I’m having problems installing Rinboo application on my computer, my smart phone or tablet.
When running Rinboo installation file, I am getting an antivirus alert.
I’m having problems upgrading Rinboo application to the latest version on my computer, my smart phone or tablet.
Why does Rinboo application display a message about an error code?
Why is Call Forwarding and Call Transferring not working?
Why do I get Error: 503 service unavailable?
Which ports need to be open to use Rinboo?
I’m having problems with the voice quality, and sound on Rinboo
How can I Improve the sound quality of my calls?
The voice of the other person is low when using Rinboo on my Windows computer.
I hear an echo during the call. What should I do?
I am getting bad audio quality and sometimes disconnections, Cut-off during the conversation.
Why can’t the other person hear me?
Why can’t I hear the other person?
I have received the FREE Credit Reward but I still can't make a call. Why is that?