Knowledgebase : Rinboo Calling Services > Billing and Payments > Payments
 

ANSWER When you make an online order on Rinboo website, the amount of this order will be reserved by your bank until it is authorized. Once authorized, this amount will be deducted from your balance. In case your order was DECLINED, REVERSED OR CANCELLED, the amount will be back into your account within the next 7 to 30 days depending on your bank. LABELS * payment * transaction * charge * 7 * 30 * deduct * decline * suspicious * reverse * cancel
ANSWER At Rinboo, we offer you a COMPLETE PAYMENT HISTORY interface where you can check in details each and every purchase order you made. * Log in to your account on Rinboo website [http://www.rinboo.com] * Access the MY ACCOUNT section * On the left panel, Click on HISTORY * Then choose PAYMENT HISTORY * You will be able to check: * Order ID * Amount paid' * Date of transaction * The payment method you chose * The payment's status (Pending, Authorized, Declined, etc.) WHEN CLICKING ON THE ORDER NUMBER, YOU WILL BE ABLE TO CHECK MORE DETAILS FOR THE SPECIFIC ORDER YOU CHOSE, INCLUDING:  * The product or service you purchased. * The price of each item * The quantity of each item * The credit card details you used LABELS * billing * payment * history * order * transaction
ANSWER * Your payment can be REFUSED by the payment company you paid through, because the provided information or past payments done with this card or account are suspicious or missing some important information. * Payment companies that can refuse your transactions can be 'VISA, MASTERCARD OR OTHER CARDS GATEWAYS, OR EVEN PAYPAL & GOOGLE WALLET. * Refusal can come also from our BANK or even by WESTERN UNION. * Moreover, CASHU, ONECARD, UKASH, SKRILL can also refuse your transaction if found SUSPICIOUS. * In addition, your payment can be DECLINED by our financial investigation team, if SUSPICIOUS HISTORY of activity is detected on your account. LABELS * payment * denied * declined * refused * suspicious * transaction
ANSWER AUTO RECHARGE is a SPECIAL SERVICE that will AUTOMATICALLY recharge your account with a selected amount of credit, EACH TIME YOUR ACCOUNT FALLS BELOW A CERTAIN VALUE you can decide. This means that your calls WILL NEVER BE DISCONNECTED due to running out of credit, and will SAVE YOU TIME as you won't need to manually add credit to your account. When you PURCHASE CREDIT on our website [http://www.rinboo.com]you can enable AUTO RECHARGE. You can also do this later through the SPECIAL SERVICES Section in the left panel of your account section, then choosing AUTO RECHARGE It's easy to change the AMOUNT selected for AUTO RECHARGE or disable this at any time too. Once enabled, your account will be AUTOMATICALLY CREDITED with the amount you chose, once YOUR BALANCE IS LOWER THAN THE SET VALUE. Your CREDIT CARD will be debited as it would be when making a manual purchase. Once you've enabled the AUTO RECHARGE feature, there's no need to approve each AUTO RECHARGE. Please note that you should have at least one CREDIT CARD enabled in your account section, to be able to benefit from the AUTO RECHARGE service LABELS * auto * automatic * recharge * account * balance * periodic
ANSWER First of all, you should perform at least ONE SUCCESSFUL TRANSACTION using your stored credit card details. * Log in to Rinboo website [http://www.rinboo.com] * Go to your MY ACCOUNT section * From the left panel, choose SPECIAL SERVICES * Click on AUTO RECHARGE * You can adjust the BILLING AMOUNT, the BALANCE THRESHOLD, or SELECT ANOTHER CREDIT CARD The AUTO RECHARGE interface will let you: * DISABLE/ENABLE your AUTO RECHARGE Service * Update your AUTO RECHARGE profile by setting the BILLING AMOUNT and the MINIMUM BALANCE value to a desired one * CHOOSE AND UPDATE THE CREDIT CARD information you need to use in your AUTO RECHARGE process LABELS * auto * automatic * recharge * account * balance * periodic * enable
When you purchase RINBOO PRODUCTS & SERVICES, your transaction or order can take different state during its lifetime. THESE DIFFERENT STATUSES ARE AS FOLLOWS: DEFINED AS NOTED BELOW: * NOT COMPLETED: You still did not complete your Purchasing Steps on Rinboo Website [http://www.rinboo.com/] * REFUSED: Your Bank Rejected your Order due to Card Invalidity, Expired Card, or Wrong Information Entered * IN PROGRESS: Your Payment is being investigated for Authenticity by our Fraud & Risk Department * WAITING CC VERIFICATION: Your Payment is still under investigation. Kindly Provide us with the Validation Documents found in the Email that we sent you * DECLINED: Your Payment has been Rejected by our Fraud & Risk Department due to Invalidity Reasons * AUTHORIZED: Your Payment has been Accepted and your Balance has been Credited * REVERSED: Your Payment has been Credited back into your Bank Account or Online Wallet due to Invalidity Reasons. Kindly refer to them to check the needed time for your money to be reflected accordingly * CANCELED: Your Payment has been Cancelled. Your Money has been Credited back into your Bank Account or Online Wallet. Kindly refer to them to check the needed time for your money to be reflected accordingly LABELS: Payment, Transaction, Order, Not Completed, Refused, In Progress, Waiting CC Verification, Declined, Authorized, Reversed, Canceled
ANSWER Each order performed on RINBOO website [http://www.rinboo.com], must go through an investigation procedure in order to make our payment system more robust to fraudulent attempts, to provide you with the highest level of security and credibility. Once this procedure completes, you will receive an EMAIL confirming the decision taken. At any time, you can contact [http://support.rinboo.com]our support team that will be ready to serve you 24/7. LABELS * payment * transaction * order * authorize * progress
ANSWER When you make an online order on RINBOO website [http://www.rinboo.com], the amount of this order will be RESERVED by your bank until it is authorized. Once AUTHORIZED, this amount will be deducted from your balance. In case your order was DECLINED, REVERSED OR CANCELLED, the amount will be back into your account within the next 7 to 30 days depending on your bank. LABELS * payment * transaction * charge * 7 * 30 * deduct * decline * suspicious * reverse * cancel
ANSWER Rinboo offers a MONEY BACK GUARANTEE if you terminate your service within 30 days from your subscription date (i.e. when your order is authorized). At any time, you can contact [http://support.rinboo.com]our support team that will be ready to serve you 24/7. LABELS * payment * transaction * order * refund * money * back * guarantee * 30
ANSWER The table below shows the most common problems encountered when placing an order: PROBLEM SOLUTION PAYMENT FAILS WHEN I’M TRYING TO MAKE AN ORDER There can be several reasons for your payment failing: * You didn't complete your order. Try to make the payment again. * You entered your credit card or personal details incorrectly. Make sure you provide the correct details and make the payment again, or try a different card/payment method. MY ACCOUNT HAS BEEN DISABLED AFTER PLACING AN ORDER Your details may have fallen into wrong hands. If we think this is the case, we may have suspended your account as a precaution. In case all the above was performed, and the problem persists, you can contact [http://support.rinboo.com]our support team that will be ready to serve you 24/7. LABELS * payment * transaction * order * problem * fail * card * disable * suspend